Enabling Remote Assist with Intune

ByJorge Pereira 2022-03-042022-10-04

Tags: Intune, ModernEUC, Remote Work, Windows 10, Windows 11

As more and more customers move to modern device management and modern provisioning the question becomes how to can organizations support their remote workers.

Also many organizations are paying 3rd party companies to provide tools to enable this across the board when you are able to do it with Microsoft native tools!

Remote help is not really a function of Microsoft Intune. Having said this, you can enable remote help with Microsoft Intune based on roles You will need to setup some things

First thing to do is enable in the Remote Help in Windows policies…

Then you need to get the Microsoft Remote HELP app —

Full Microsoft documentation on how to do this can be found at: Remotely assist users that are authenticated by your organization.

Also a great explanation on how to enable this was posted by Harry Lowton on YouTube — Very well explained:

Other Resources:

TBD

Jorge Pereira

Accomplished Information Technology services professional with over 25 years of experience performing technical pre-sales, solution selling, public speaking / presentations, consulting, project delivery and program management. Over the past few years, Jorge has focused on customers solutions in the areas of: Artificial Intelligence, Generative AI, Workforce Transformation, End-User-Computing (EUC) Lifecycle Management, Modern Device Management, and Cybersecurity.
Additionally, Jorge is also an artist known for his whimsical doodle art and captivating fantasy stories. More on his creative side here

Disclaimer: I work for Dell Technology Services as a Workforce Transformation Solutions Principal. It is my passion to help guide organizations through the current technology transition specifically as it relates to Workforce Transformation. Visit Dell Technologies site for more information. Opinions are my own and not the views of my employer.

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