Tags: API, Client Management, Dell API, Dell Technologies

This is part of the Unofficial Working with Dell APIs Series. Please consult the official documentation for latest updates and instructions

This is an informational overview example use case of the use Dell Technologies’ Application Programming Interface (API) specifically to retrive information from the Dell Premier Support Order information

PLEASE refer to the official Dell API documentation at: https://developer.dell.com/apis

The Dell Premier API suite—primarily via the Order Status API—enables secure, automated retrieval of recent order and item information. Integration requires onboarding, authentication, and use of the documented REST endpoints. If full automation is not needed, robust manual reporting is available within the Premier portal for immediate needs. For next steps, coordinate with Dell to confirm your API enablement and access to the technical guides for endpoint specifics and sample code.

Benefits of Using Dell APIs

Increased efficiency via automation of routine tasks
Real-time access to business-critical data (like order status)
Enhanced collaboration and consistency in solution development
Scalability and flexibility for evolving business needs
Self-service capabilities, reducing reliance on support channels

Limitations / Disclaimers and notes

While Dell’s API coverage is rapidly expanding, not every business group or product line is yet fully “API-first.”
Availability of specific APIs may vary based on the product or service.
Regional Availability: Some API capabilities and notifications may be region-specific.
Onboarding: Dell recommends contacting your Sales Representative to coordinate onboarding, API provisioning, and best-practice integration.
Data Security: Ensure your integration complies with corporate security and data governance policies.
Portal Reports Alternative: For non-automated/manual use, users can log into Premier, filter ‘Order Status’ or ‘Recent Orders’ (typically 60 days’ history), and download reports in .csv or .pdf format.

Use Case:

Below is a sample guide on how to use Dell Premier APIs to get a list of recent orders and items, including key details on available API endpoints, authentication, and best practices.

Dell Premier supports a set of RESTful APIs designed to integrate procurement and post-order activities with your enterprise systems. For order history and item-level detail, the key APIs are:
Order Status API: Retrieve dynamic, up-to-date order status and order line items.
Quote API: Retrieve itemized details of quotes (if workflow includes reorders from quotes).
Purchase Order API: For submitting POs, not order retrieval.
Reporting and Recent Orders in Portal: Non-API options for user-driven reporting.

Below are the general steps to use the Order Status API, the most direct route for integrating order retrieval in an automated fashion.

Step 1: Ensure Access & Prerequisites

Premier API Access: Confirm your organization has API access enabled for the desired Premier account/store. This typically requires engagement through a Dell Account Representative to initiate setup and provisioning.
Technical Readiness: Ensure your team or integration partner can implement RESTful API calls, including authentication via your company’s preferred security standard (API key, OAuth, etc. – varies by API and integration).
API Documentation: Access the official endpoint documentation via Dell Technologies’ developer portal or request it from your Dell Sales Representative for region-specific details.

Step 2: Authentication

Dell Premier APIs require secure authentication. Two primary models are commonly supported:
- API Key: Provided and managed via the Dell Developer Portal or by your account contact.
- OAuth or SSO: Some integrations support federated authentication based on your corporate identity.
Authentication details are provided during the integration setup process after initial registration.

Step 3: Identify the Correct Endpoint

The Order Status API is used to retrieve order history—either for all of your orders or filtered by criteria such as time range or customer reference.
The endpoint typically supports both synchronous/pull requests (for on-demand order lists) and webhooks/push updates (for real-time notifications).
Example Endpoint Template (exact URL provided in documentation):

https://api.dell.com/v1/premier/orderstatus

You may be able to filter by parameters like date range, order number, customer number, and more.

Step 4: Making the API Call

Header Authorization must include your API key or OAuth token.
Request Method: Typically GET for order retrieval.
Parameters: Use parameters such as date range (startDate, endDate), order status, or customer identifiers as needed for your business requirements.

Example GET REQUES: :

https GET /v1/premier/orderstatus?startDate=2025-05-01&endDate=2025-08-21 HTTP/1.1 Host: api.dell.com Authorization: Bearer <YOUR_API_TOKEN> Accept: application/json

Step 5: Handling the Response

Step 5: Handling the Response
• The API returns a structured JSON (or XML) response, including order header details, order line items, SKUs, descriptions, quantities, shipping info, etc.
• Parse the response to display, analyze, or otherwise integrate recent order data into your applications.

Example Response Structure

( Note: Field names and nesting will match the official Dell API schema.)

json { "orders": [ { "orderNumber": "123456789", "orderDate": "2025-07-18", "status": "Shipped", "orderLines": [ { "sku": "ABC-123", "description": "Latitude 7000 Laptop", "quantity": 10, "shipDate": "2025-07-20" } // …more line items ] // …other order details } ] }

Step 5: Handling the Response

Example Response Structure ( Note: Field names and nesting will match the official Dell API schema.)

json { "orders": [ { "orderNumber": "123456789", "orderDate": "2025-07-18", "status": "Shipped", "orderLines": [ { "sku": "ABC-123", "description": "Latitude 7000 Laptop", "quantity": 10, "shipDate": "2025-07-20" } // …more line items ] // …other order details } ] }

Example Use Cases

List of Last Items Ordered: Set startDate/endDate to retrieve orders from a relevant period.
Order Details for Replenishment: Extract line items for integration with ERP or procurement workflows.
Ongoing Automation: Schedule API calls or use push notifications for real-time integration.

Resources:

Disclaimer: I work for Dell Technology Services as a Workforce Transformation Solutions Principal. It is my passion to help guide organizations through the current technology transition specifically as it relates to Workforce Transformation. Visit Dell Technologies site for more information. Opinions are my own and not the views of my employer.