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Tip my hat to Amazon.com – Showed Real Class

ByJorge Pereira
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After a heck of an outage last week,  Amazon published they root-cause and postmortem yesterday – less than 5 days after the actual outage, and *after* they have completely stabilize the after-math of the outage.

I have to tip my hat to how Amazon for the content transparentness, analysis and the expressly stated  apology to their customer.

We go back to the fact that every system will fail at some point, no matter how much effort and money any company throws at it.

In my opinion, what matters is when an event happens, how is handled, communicated, what was learned and how will it handle in the future.

http://aws.amazon.com/message/65648/

Accomplished Information Technology services professional with over 25 years of experience performing technical pre-sales, solution selling, public speaking / presentations, consulting, project delivery and program management. Over the past few years, Jorge has focused on customers solutions in the areas of: Artificial Intelligence, Generative AI, Workforce Transformation, End-User-Computing (EUC) Lifecycle Management, Modern Device Management, and Cybersecurity.
Additionally, Jorge is also an artist known for his whimsical doodle art and captivating fantasy stories. More on his creative side here

Disclaimer:  I work for Dell Technology Services as a Workforce Transformation Solutions Principal.    It is my passion to help guide organizations through the current technology transition specifically as it relates to Workforce Transformation.  Visit Dell Technologies site for more information.  Opinions are my own and not the views of my employer.

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