From Traditional Automation to AI Agents
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From Traditional Automation to AI Agents

This is an update to my post: Workflow Automation Tools Explained based on a great YouTube video he published by Stephen G Pope which NAILED the concept…. Kudos to Stephen! AI agents promise to revolutionize automation. However, implementing them without proper understanding can lead to overcomplicated systems that cost more than they save. As someone…

Workflow Automation Tools Explained
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Workflow Automation Tools Explained

Workflow automation tools are software applications designed to help you streamline your everyday tasks by automating repetitive processes. Think of them as digital assistants that take care of scheduling, tracking projects, managing emails, and other routine activities, allowing you to focus on more strategic work. These tools are essential in today’s fast-paced environment, where efficiency…

ServiceNow and Its Growing Significance
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ServiceNow and Its Growing Significance

For other ServiceNow posts here The ServiceNow platform has long held a prominent position in the IT service management domain, often associated with terms like “ticketing tool” or “support tool.” However, a significant shift occurred several years ago when ServiceNow recognized the potential to extend its platform beyond IT service management, adapting it for diverse…